Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 5 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

What kind of leather is used?

The leather used at LeatherAndEarthCo is vegetable tanned leather. Vegetable tanned leather is tanned using natural ingredients such as tree bark in the tanning process. It comes in large sheets with all the natural grain of the hide. There will be veins, scars, smoother areas, and bumpier areas. Each piece is hand selected. This leather is used because it can be hand dyed to highlight the beauty of the natural leather. The velvety side of the leather is left untreated and natural, so chemicals will never affect the paper inside your journal. It also looks beautiful.
Some oil tanned leather is used because it is super soft and pliable for straps and other accessories made.

How is my item shipped?

All items from LeatherAndEarthCo are shipped using USPS. Every package has a tracking number. They are placed in a cellophane bag to protect your item, and then wrapped with tissue paper, bubble wrap if need, placed in a their mailing package (box, cardboard mailer, bubble mailer).
Each item is shipped with a packing slip, or the gift message.

The items are all packed to ensure you get your fast & as perfect as it was made! Every packing detail is though of!

Care instructions

Caring for leather is very simple.

The more you use it the better it get! If you feel like it is getting a little bit dry rubbing a small amount of petroleum jelly on the area will go a long way.

Try not to get the leather wet. It will make the leather stiffer, and will especially affect the velvety interior.